✨ Terms of Service

Last Updated: September 27, 2026

Welcome to Qanveris™.

These Terms of Service (“Terms”) explain the rules that apply when you visit our website, browse our products, place an order, communicate with us, or otherwise use the services and features made available through Qanveris™ (collectively, the “Services”).

Qanveris™ is owned and operated by Hangzhou Xinxin Culture Media Co., Ltd.

Throughout these Terms, “Qanveris™,” “we,” “us,” and “our” refer to Hangzhou Xinxin Culture Media Co., Ltd. and the Qanveris™ online store, as appropriate.

By accessing or using our Services, you agree to these Terms and the policies referenced within them, including our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Information, and other applicable store policies.

If you do not agree with these Terms, please do not use the Services.

1. Eligibility and Account Information

By using our Services, you represent that you are legally capable of entering into a binding transaction under the laws applicable to you.

Where an account is available, you are responsible for providing accurate, current, and complete information.

This may include:

Your name
Email address
Billing information
Shipping address
Telephone number
Payment-related information required during checkout

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Services.

You may not use another person's account without authorization or provide false information when placing an order.

2. Products and Product Information

Qanveris™ offers tabletop, dining, home, and related everyday lifestyle products.

We make reasonable efforts to provide accurate product descriptions, dimensions, materials, colors, finishes, photographs, and other relevant information.

However, minor variations may occur.

For example:

Screen settings may affect how colors appear
Lighting may change the appearance of a finish
Hand-finished or naturally variable materials may show minor differences
Measurements may contain reasonable manufacturing tolerances

Such ordinary variations do not automatically indicate that a product is defective.

Where a product is materially different from its description, please contact us so we can review the issue under our Return & Refund Policy.

We may update product information or discontinue a product where reasonably necessary.

3. Product Availability

Products displayed on our website are subject to availability.

In certain circumstances, an item may become unavailable after an order has been submitted because of inventory changes, fulfillment limitations, or other operational reasons.

If we cannot fulfill an ordered product, we may:

Contact you regarding an alternative where appropriate,
Cancel the affected item, or
Issue an applicable refund to the original payment method.

We will not intentionally substitute a materially different product without informing you.

4. Orders

Submitting an order constitutes an offer to purchase the products shown in your checkout.

An order is generally considered accepted after:

Your order has been successfully submitted,
Payment has been authorized or accepted where required, and
We have confirmed the order.

We reserve the right to decline or cancel an order where reasonably necessary, including cases involving:

Payment authorization failure
Suspected fraud
Incorrect pricing caused by a clear technical error
Product unavailability
Shipping restrictions
Duplicate or abnormal orders
Violation of these Terms

If we cancel an order after receiving payment, any applicable refund will be processed to the original payment method.

5. Order Review

Please review your order carefully before completing checkout.

You are responsible for checking:

Product selection
Quantity
Shipping address
Billing details
Contact information
Order total

If you notice an error after placing your order, contact us as soon as possible.

6. Order Changes and Cancellations

If you wish to request an order change or cancellation, please contact:

service@qanveris.com

within 12 hours after placing your order.

Please include your order number and the requested change.

We will make reasonable efforts to assist, but a change or cancellation cannot be guaranteed once an order has entered processing, fulfillment, packing, or shipment.

A cancellation is not considered completed until it has been confirmed by Qanveris™ customer support.

7. Prices and Currency

All prices and transactions on Qanveris™ are processed in:

United States Dollars (USD).

The price charged for a product will generally be the price displayed when the order is submitted, subject to correction of clear technical or pricing errors.

Prices may change without prior notice for future orders.

Changes do not normally affect orders already accepted.

8. Taxes, Customs, and Additional Charges

Unless clearly stated otherwise, product prices may not include:

Applicable sales taxes
Customs duties
Import taxes
Brokerage charges
Other government-assessed fees

For international orders, applicable customs or import charges may be assessed by the destination country or region.

Where shipments are delivered under DDU / Delivered Duty Unpaid terms, these charges are generally the responsibility of the recipient where required by applicable law.

Please review our Shipping Policy for additional details.

9. Shipping Charges

Qanveris™ currently applies a standard flat shipping charge of:

US$5.99 per order

unless a different shipping arrangement is clearly displayed during checkout.

The applicable shipping charge will be shown before you complete your order.

10. Processing and Delivery

Standard order processing generally requires:

2–4 business days

after payment confirmation.

During unusually busy periods, processing may take up to:

5 business days.

Estimated delivery times after dispatch are:

United States: 10–15 business days
Canada: 11–16 business days
United Kingdom: 11–16 business days
Australia: 11–16 business days
Other Supported Destinations: 15–20 business days

Delivery estimates are not guaranteed arrival dates.

Actual delivery may be affected by carrier operations, customs procedures, public holidays, weather, destination location, or other logistics conditions.

Please review our Shipping Policy for complete information.

11. Fulfillment

Depending on inventory availability and the delivery destination, orders may be fulfilled through our own or partner fulfillment facilities.

We do not represent all orders as being dispatched from a local warehouse unless that is factually the case for the applicable shipment.

Multiple products within one order may occasionally be shipped separately.

12. Tracking and Delivery Issues

Where tracking is available, shipment information will generally be provided after dispatch.

Tracking systems may require approximately 1–3 business days to begin displaying updated movement.

If tracking does not update for an extended period, the shipment appears delayed, or you believe the package may be lost, please contact:

service@qanveris.com

We will review the available shipment information and provide reasonable assistance.

A tracking status showing “Delivered” does not automatically prevent us from reviewing a legitimate delivery concern.

13. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.

We may request:

Your order number
A description of the issue
Product photographs
Packaging photographs
Video where relevant

After reviewing the matter, Qanveris™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where the issue resulted from the product, fulfillment, or shipping process.

14. Returns and Refunds

Eligible products may be returned within:

30 calendar days after delivery.

For preference-based returns, customers are generally responsible for return shipping costs.

If the product arrives damaged, defective, incorrect, or materially different from the product description, appropriate return or replacement costs will not be transferred to the customer.

Please contact us before sending any return.

The company registration address listed in these Terms is not automatically the return warehouse address.

Once a return request is approved, our customer support team will provide the applicable return address and instructions.

Approved refunds are generally issued to the original payment method within:

5–10 business days

after the returned product has been received, inspected, and the refund has been approved.

Please review our Return & Refund Policy for full details.

15. Payment

Available payment methods will be displayed during checkout.

Where available, these may include PayPal and eligible credit or debit card payment options.

Payments are processed through applicable third-party payment providers.

Qanveris™ does not ask customers to send full card numbers or card security codes through ordinary customer service email.

Your bank, card issuer, or payment provider may apply separate authorization, currency conversion, or transaction requirements.

Please review our Payment Information page for additional details.

16. Intellectual Property

The Qanveris™ website and its original content may include:

Brand names
Logos
Product names
Written content
Product photography
Graphics
Illustrations
Page layouts
Videos
Original design elements
Marketing materials

Such content may be protected by applicable trademark, copyright, design, and other intellectual property laws.

Unless permitted by law or expressly authorized by us, you may not reproduce, copy, distribute, republish, modify, sell, commercially exploit, or create unauthorized derivative uses of protected Qanveris™ content.

Third-party trademarks and intellectual property displayed on the Services remain the property of their respective owners.

17. Acceptable Use

You may use the Services only for lawful purposes.

You must not use the website to:

Commit fraud or another unlawful act
Provide intentionally false information
Violate intellectual property rights
Upload malware or harmful code
Interfere with website security
Attempt unauthorized access to systems or accounts
Collect personal data without lawful authorization
Conduct automated scraping in violation of applicable law or site restrictions
Impersonate another person or organization
Send spam or malicious communications
Abuse, threaten, or harass other users or our staff

We may restrict access where reasonably necessary to protect the Services, customers, or our business.

18. Third-Party Services

Our Services may rely on third-party providers for functions such as:

Ecommerce hosting
Payment processing
Shipping
Analytics
Customer communication
Fraud prevention
Website functionality

Those third parties may operate under their own terms and privacy practices.

Where you interact directly with a third-party service, you should review the terms and policies applicable to that provider.

19. Third-Party Links

Our website may contain links to websites or services that are operated independently from Qanveris™.

A link does not necessarily mean that we control or endorse every aspect of the third-party website.

We are not responsible for third-party content, policies, products, or services outside our control.

Before completing a transaction on another website, you should review that website's applicable terms and privacy practices.

20. Ecommerce Platform Providers

Our online store may use third-party ecommerce infrastructure and technology providers to make website and checkout functionality available.

Where Shopify or another ecommerce provider supports part of the Services, that provider acts as a technology or service provider and is not automatically the seller of Qanveris™ products.

Purchases made directly through Qanveris™ remain transactions between the customer and the business operating Qanveris™, except where expressly stated otherwise.

21. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

Personal information may also be processed by third-party service providers that support functions such as:

Website hosting
Checkout
Payment processing
Fraud prevention
Fulfillment
Shipping
Analytics
Customer service

Please review our Privacy Policy for more information about how personal information is collected, used, disclosed, and protected.

22. Customer Feedback and Reviews

If you voluntarily submit a review, suggestion, comment, photograph, or other content to Qanveris™, you confirm that you have the necessary rights to submit that content.

You must not submit content that:

Violates another person's copyright or trademark rights
Contains unlawful material
Is knowingly false or misleading
Includes malicious software
Violates another person's privacy rights

Where permitted by the submission terms presented to you, we may use submitted reviews or feedback to operate, improve, and promote our Services.

23. Website Errors and Corrections

Despite reasonable efforts, website information may occasionally contain:

Typographical errors
Incorrect product information
Pricing errors
Availability errors
Incorrect shipping information
Technical display problems

We may correct clear errors when discovered.

If a material error affects an order already submitted, we will take reasonable steps to contact the customer and provide an appropriate resolution.

Nothing in this section permits us to disregard mandatory consumer rights.

24. Promotions and Discounts

From time to time, Qanveris™ may offer promotions, discount codes, or special offers.

Additional conditions may apply to a particular promotion.

Unless stated otherwise:

Promotions may be time-limited
Discount codes may have eligibility restrictions
Offers may not be combinable
Promotions may end after their stated period
A promotion does not automatically apply to prior purchases

Any material promotion conditions will be communicated with the applicable offer.

25. Service Availability

We aim to keep the website accessible and functional, but continuous or uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur because of:

Maintenance
Platform updates
Network failures
Security measures
Third-party service disruptions
Events outside our reasonable control

We may modify website functionality where reasonably necessary.

26. Disclaimer of Warranties

To the extent permitted by applicable law, the Services are made available on an “as available” basis.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded.

Any product-specific warranty or guarantee expressly provided by Qanveris™ will be subject to its applicable terms.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Qanveris™ and Hangzhou Xinxin Culture Media Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services where such liability may lawfully be excluded.

This limitation does not exclude or restrict liability that cannot legally be excluded, including any mandatory consumer protection rights that apply to the transaction.

Nothing in these Terms is intended to unfairly transfer responsibility for our own fulfillment errors, damaged or incorrect products, or other obligations imposed on us by applicable law.

28. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of the Services, material violation of these Terms, or infringement of another person's legal rights.

This section does not require customers to assume responsibility for matters caused by Qanveris™ where applicable law places responsibility on us.

29. Suspension or Termination of Access

We may suspend or restrict access to the Services where reasonably necessary because of:

Fraud
Security threats
Illegal activity
Abuse of the website
Material violation of these Terms

Termination of website access does not automatically remove rights or obligations that arose before termination.

Provisions that by their nature should continue to apply may survive termination.

30. Severability

If a provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or limited to the extent reasonably necessary.

The remaining provisions will continue to apply where legally permitted.

31. No Waiver

If we do not immediately enforce a provision of these Terms, that does not automatically mean we have waived the right to enforce it later.

Any waiver must be valid under applicable law.

32. Entire Agreement

These Terms, together with the applicable policies and notices displayed on our website, form the agreement governing your use of the Services.

This includes, where applicable:

Privacy Policy
Shipping Policy
Return & Refund Policy
Payment Information
Cancellation Policy
Other transaction-specific terms

If a specific promotion or product has additional clearly disclosed conditions, those conditions may apply to that particular transaction.

33. Assignment

You may not transfer contractual rights or obligations under these Terms in a manner prohibited by law or without required consent.

We may transfer business-related rights or obligations as part of a legitimate restructuring, assignment, acquisition, or transfer where permitted by applicable law.

Any transfer will remain subject to mandatory customer rights.

34. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the operating business and the relevant transaction, subject to any mandatory consumer protection laws that apply to the customer.

Nothing in these Terms is intended to remove statutory rights that cannot legally be waived or restricted.

For customers located in jurisdictions that provide mandatory consumer protections, those rights continue to apply where required by law.

35. Changes to These Terms

We may revise these Terms when necessary to reflect:

Changes to our Services
Operational changes
Legal or regulatory requirements
Policy updates
New website functionality

The latest version will be posted on this page together with an updated revision date where appropriate.

Material changes will be communicated where required by applicable law.

Updates generally apply prospectively and do not retroactively eliminate rights already established under an existing transaction.

36. Contact Us

If you have questions about these Terms, an order, or your use of the Services, please contact Qanveris™:

Email: service@qanveris.com
Phone: +86 18158531525
Business Hours: 9:00 AM – 10:00 PM

For questions involving an existing order, please include your order number whenever possible.

Terms of Service