📦 Shipping Policy

At Qanveris™, we want every order to arrive with clear expectations from the moment your purchase is placed until it reaches your door.

This Shipping Policy explains how orders are processed, fulfilled, shipped, tracked, and handled if a delivery issue occurs.

🏭 Our Approach to Fulfillment

Qanveris™ offers thoughtfully selected tabletop and everyday dining accessories designed for modern homes.

Depending on product availability, destination, and inventory location, orders may be fulfilled from our own facilities or from trusted fulfillment and manufacturing partners.

This allows us to serve customers across different regions while keeping our product selection and fulfillment process flexible.

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

We do not represent every order as being shipped from a local warehouse unless that is actually the case.

⏱️ 1. Order Processing Time

Once your order has been successfully placed and payment has been confirmed, it enters our processing workflow.

Standard Processing Time

Please allow:
2–4 business days
for order verification, preparation, quality checks, and packaging before shipment. Business days generally exclude weekends and applicable public holidays.

High-Volume Periods

During periods of unusually high order volume, including major holidays or seasonal sales periods, processing may take up to:
5 business days

If a significant delay affects your order, we may contact you using the email address provided at checkout.

💵 2. Shipping Fee

Qanveris™ currently applies a flat shipping fee of:
US$5.99 per order

This shipping charge applies regardless of destination unless a different shipping arrangement is clearly displayed at checkout before the order is completed.

Any shipping charge shown during checkout should be reviewed before placing your order.

✈️ 3. Estimated Delivery Times

Estimated delivery times begin after your order has been dispatched, not from the date the order was placed.

Current estimated transit times are:

Destination	Estimated Delivery Time
United States	10–15 business days after dispatch
Canada	11–16 business days after dispatch
United Kingdom	11–16 business days after dispatch
Australia	11–16 business days after dispatch
Other Supported Destinations	15–20 business days after dispatch

These timeframes are estimates rather than guaranteed delivery dates. Actual transit time may be affected by factors outside our direct control, including:

Carrier network delays
Weather conditions
Customs processing
Local delivery conditions
Public holidays
Remote destination locations
Temporary logistics disruptions

Processing time and delivery time are separate. For example, an order may require 2–4 business days for processing before the estimated transit period begins.

📋 4. Shipping Confirmation & Tracking

After your order has been dispatched, you will normally receive a shipping confirmation email containing available tracking information.

Tracking information may require approximately:
1–3 business days
after shipment confirmation to begin displaying movement in the carrier system.

A temporary delay in tracking updates does not necessarily mean that the shipment has stopped moving. Please allow the carrier system reasonable time to register and update tracking events.

🔍 5. Tracking Has Not Updated

If your tracking information has not changed for an extended period, please contact us at:
service@qanveris.com

Please include:

Your order number
The name used for the order
The email address associated with the order
Your tracking number, if available

Our customer support team can review the available shipment information and help determine the appropriate next step. We do not automatically reject a delivery concern solely because a tracking page shows a particular status.

🌐 6. International Customs, Duties & Taxes

For international destinations, customs procedures may vary by country or region. Where applicable, shipments may be delivered under DDU / Delivered Duty Unpaid terms.

This means that customs duties, import taxes, brokerage charges, or similar government-assessed fees may be payable by the recipient where required by local law.

These charges are not included in the product price or standard shipping fee unless expressly stated otherwise during checkout. Customers are responsible for understanding any import requirements that may apply in their destination country. Customs processing may also affect the final delivery time.

📍 7. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout. Please review your:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Contact information

before completing your purchase. If you notice an address error shortly after placing your order, contact us as soon as possible at: service@qanveris.com. We will make reasonable efforts to assist before the order reaches a stage where the shipping information can no longer be changed.

✏️ 8. Order Changes & Cancellations

We begin preparing orders soon after they are received. If you would like to request an order cancellation or change your shipping information, please contact:
service@qanveris.com
within 12 hours after placing your order.

Please include your order number and clearly explain the requested change. We will review the request based on the order's processing status. If the order has already been processed, packed, transferred to fulfillment, or shipped, we may no longer be able to modify or cancel it. A cancellation request is not considered completed until it has been confirmed by Qanveris™ customer support.

⏳ 9. Delayed Shipments

Occasional delivery delays may occur. If your shipment exceeds the expected delivery timeframe, please contact:
service@qanveris.com
with your order number and available tracking information.

Our team will review the shipment status and, where appropriate, work with the relevant fulfillment or delivery partner to determine the next reasonable step. We do not consider all delivery delays automatically lost packages.

📦 10. Lost Packages

If your package appears to be lost in transit or tracking has stopped updating for an unusually long period, please contact us. When the shipment is reasonably confirmed as lost, Qanveris™ will provide an appropriate resolution based on the circumstances.

This may include:

A replacement shipment, or
A refund where appropriate

at no additional cost to the customer where the loss occurred during normal fulfillment and delivery. Please contact: service@qanveris.com and provide your order number so we can review the situation.

🛠️ 11. Damaged Items

If your order arrives damaged, please contact Qanveris™ customer support as soon as reasonably possible after receiving the package at:
service@qanveris.com

Please provide:

Your order number
A description of the issue
Clear photographs of the damaged product
Photographs of the external packaging where relevant
Video evidence where helpful

If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer, depending on the circumstances. Submitting clear supporting information helps us review the issue efficiently.

🏷️ 12. Incorrect Items

If you receive an item that does not match the product you ordered, please contact us rather than returning the item independently at:
service@qanveris.com

Include your order number and photographs showing the product received. Once the issue has been reviewed, our team will provide the appropriate resolution and instructions. Customers will not be required to bear additional return shipping costs for an error caused by Qanveris™ or its fulfillment process.

📬 13. Packages Marked as Delivered

If tracking shows that your shipment was delivered but you cannot locate it, we recommend first checking:

Around the delivery location
With household members
With building reception or management
With neighbors where appropriate
Any safe-location notes provided by the carrier

If the package still cannot be located, contact: service@qanveris.com with your order and tracking information. A tracking status of “Delivered” does not automatically prevent us from reviewing a legitimate delivery concern.

↩️ 14. Returned-to-Sender Packages

A package may occasionally be returned to the sender because of:

An incomplete address
An incorrect address
Failed delivery attempts
Unclaimed shipment
Customs or carrier issues

If this happens, contact our customer support team. The available resolution will depend on the reason the shipment was returned and the condition and location of the package.

📦 15. Multiple-Package Orders

Some orders may be fulfilled from more than one facility. As a result, products from the same order may occasionally arrive in separate packages or on different dates. If this occurs, you may receive more than one tracking number. Separate shipment does not necessarily mean that part of the order is missing.

🙋 16. Questions About Your Shipment

If you need assistance with:

Processing status
Tracking
Delivery delays
Lost shipments
Damaged products
Incorrect products
Shipping address issues

please contact Qanveris™ customer support. For faster assistance, include your order number in your message.

🏢 Contact & Company Information

Qanveris™ is owned and operated by Hangzhou Xinxin Culture Media Co., Ltd.

Brand: Qanveris™
Company Name: Hangzhou Xinxin Culture Media Co., Ltd.
Unified Social Credit Code: 91330109MAKD7Q0JXM
Legal Representative: Liu Shulin
Company Address: Room 303, Building 2, Tongjin Yundongcheng, Shushan Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Company Phone: +86 18158531525
Company Email: service@qanveris.com
Business Hours: 9:00 AM – 10:00 PM