🔒 Privacy Policy
Last Updated: September 27, 2026
At Qanveris™, we respect the privacy of our customers and website visitors.
This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information when you browse our website, place an order, communicate with customer support, subscribe to communications, or otherwise interact with Qanveris™.
Qanveris™ is owned and operated by Hangzhou Xinxin Culture Media Co., Ltd.
By using our website or Services, you acknowledge the practices described in this Privacy Policy.
📋 1. Personal Information We May Collect
The information we collect depends on how you interact with Qanveris™.
Information You Provide to Us
When you place an order, contact us, create an account where available, subscribe to communications, or otherwise interact with our Services, we may receive information such as:
Full name
Email address
Telephone number
Shipping address
Billing address
Order information
Account information
Customer service communications
Product preferences
Return or refund information
Other information you voluntarily provide
Order and Transaction Information
When you make a purchase, we may process information relating to:
Products ordered
Order number
Purchase amount
Shipping method
Order status
Payment status
Return or refund history
Transaction-related records
Payment information required to complete your purchase may be processed by the payment provider or payment gateway used during checkout.
For security reasons, customers should never send complete payment card numbers, card security codes, or banking passwords to us through ordinary email.
Information Collected Automatically
When you browse or interact with our website, certain technical information may be collected automatically.
This may include:
IP address
Browser type
Device type
Operating system
General location information derived from technical data
Pages viewed
Products viewed
Referring website
Date and time of visits
Shopping cart interactions
Checkout interactions
Cookie or similar technology identifiers
This information may help us operate the website, understand usage, improve functionality, and protect the Services against fraud or misuse.
⚙️ 2. How We Use Personal Information
We may use personal information for purposes including the following.
Processing and Fulfilling Orders
We may use your information to:
Confirm your order
Process transactions
Prepare products for fulfillment
Arrange shipment
Provide tracking information
Communicate about delivery
Process returns or refunds
Address order-related issues
Customer Support
We may use your contact and order information to:
Respond to questions
Locate an order
Resolve shipping issues
Review product concerns
Handle return requests
Process refund inquiries
Provide general customer assistance
Website Operation and Improvement
Information about how visitors interact with our website may be used to:
Maintain website functionality
Improve navigation
Understand product interest
Identify technical problems
Improve checkout
Improve customer experience
Analyze website performance
Fraud Prevention and Security
We may use information where reasonably necessary to:
Detect suspicious transactions
Prevent fraud
Protect customer accounts
Protect our website
Investigate misuse
Maintain transaction security
Enforce applicable store policies
Marketing Communications
Where permitted by law and where the appropriate consent or other legal basis exists, we may use contact information to send:
Product updates
Store announcements
Promotional offers
New product information
Other Qanveris™ marketing communications
You may unsubscribe from promotional email communications by using the unsubscribe option included in the applicable message.
Transactional communications relating to your orders may still be sent where necessary.
🤝 3. How Personal Information May Be Shared
We may disclose personal information to service providers and other parties where reasonably necessary to operate Qanveris™.
These parties may include providers supporting:
Ecommerce hosting
Website infrastructure
Payment processing
Fraud prevention
Order fulfillment
Warehousing
Shipping and delivery
Customer service
Analytics
Marketing
Email communications
Website security
Professional or legal services
We aim to disclose only information reasonably necessary for the applicable service.
These providers may process information under their own contractual, legal, or privacy obligations.
🛒 4. Ecommerce and Technology Providers
Our store may use third-party ecommerce technology to provide website, checkout, account, payment, analytics, or other functions.
Where Shopify or another ecommerce platform is used, information submitted through the website may also be processed by that provider in connection with operating the Services.
This can include information associated with:
Website visits
Devices
Orders
Checkout activity
Payments
Customer accounts
Cookies or similar technologies
Third-party providers maintain their own privacy practices, which may also apply when they process information through their services.
💳 5. Payment Information
Payment transactions may be processed through third-party payment providers.
Depending on the payment method selected at checkout, the payment provider may receive information necessary to:
Authorize the payment
Process the transaction
Prevent fraud
Handle payment disputes
Process eligible refunds
Qanveris™ does not ask customers to provide complete credit card credentials through ordinary customer support email.
Please review our Payment Information page for more information about available payment methods.
🍪 6. Cookies and Similar Technologies
Qanveris™ may use cookies and similar technologies to help operate and improve the website.
Cookies are small data files that may be stored on your browser or device.
Depending on our website configuration, cookies may be used for purposes such as:
Essential Functions
These technologies may support:
Shopping carts
Checkout
Login functions
Security
Website navigation
Basic store functionality
Analytics and Performance
These technologies may help us understand:
How visitors use the website
Which pages are viewed
Website performance
Navigation patterns
Areas that may need improvement
Preferences
Certain technologies may help remember settings or choices made during a visit.
Advertising and Marketing
Where enabled and permitted, advertising or marketing technologies may be used to measure campaigns, understand interactions, or provide more relevant marketing.
The exact technologies available may depend on the services currently enabled on the Qanveris™ website.
🎛️ 7. Managing Cookies
Depending on your browser, device, location, and our website configuration, you may be able to control certain cookies through:
Browser settings
Cookie preference tools
Privacy controls made available on the website
Applicable third-party opt-out mechanisms
Blocking certain essential cookies may affect website functionality, including shopping cart or checkout features.
📊 8. Advertising and Analytics
Where Qanveris™ uses advertising or analytics services, those providers may process technical or interaction information through cookies, pixels, tags, or similar technologies.
Depending on the service and applicable law, this information may include:
Device identifiers
IP address
Browser information
Pages viewed
Product interactions
Referral information
Advertising interactions
Where required by applicable privacy law, customers may be provided with choices regarding certain advertising, sharing, or tracking activities.
We do not list a particular advertising partner in this Policy unless that service is actually used by the store.
🔗 9. Third-Party Websites
Our website may contain links to websites, platforms, or services operated by third parties.
Once you leave the Qanveris™ website, the privacy practices of the third party may apply.
Qanveris™ does not control the privacy policies, security measures, or data practices of independent third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
🛡️ 10. Data Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information against:
Unauthorized access
Improper disclosure
Loss
Misuse
Alteration
Destruction
However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.
Customers are also responsible for protecting passwords and account credentials under their control.
⏳ 11. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes described in this Policy.
Retention periods may depend on factors including:
Order fulfillment
Customer support needs
Returns and refunds
Accounting requirements
Fraud prevention
Dispute resolution
Legal obligations
Recordkeeping requirements
When information is no longer reasonably required, it may be deleted, anonymized, or retained where required by applicable law.
⚖️ 12. Your Privacy Choices and Rights
Depending on where you live and which privacy laws apply, you may have certain rights concerning your personal information.
These may include the ability to request:
Access to certain personal information
Information about how data is used
Correction of inaccurate information
Deletion of eligible information
A copy of certain information
Restriction of certain processing
Withdrawal of consent where processing relies on consent
Opt-out of certain advertising, sale, or sharing activities where applicable
Some rights may be subject to legal exceptions.
We may need to verify your identity before completing certain privacy requests.
To make a privacy-related request, contact:
service@qanveris.com
🌴 13. California Privacy Rights
California residents may have additional privacy rights where applicable law applies to Qanveris™ and the relevant processing activities.
Depending on eligibility and applicable requirements, these rights may include requests relating to:
Categories of personal information collected
Sources of personal information
Purposes for collecting or using information
Categories of recipients
Access to eligible personal information
Correction of inaccurate information
Deletion of eligible information
Opt-out rights relating to certain sale or sharing activities
Limiting certain uses of sensitive personal information where applicable
Non-discriminatory treatment for exercising applicable privacy rights
To submit a privacy request, contact:
service@qanveris.com
Please clearly state the nature of your request. We may request reasonable information to verify your identity before providing access to or deleting personal information.
🌐 14. Global Privacy Controls and Similar Signals
Certain browsers or devices may provide privacy preference signals or controls.
Where applicable law requires us to recognize a valid browser-based privacy preference signal, we will process supported signals in accordance with applicable requirements and our technical capabilities.
Other browser signals that are not legally required or technically supported may not operate in the same way.
Users may also contact us directly regarding applicable privacy choices.
📧 15. Email Communications
We may use your email address for operational communications relating to:
Orders
Payments
Shipping
Delivery
Customer support
Returns
Refunds
Account matters
Where you have subscribed to marketing communications, we may also send promotional emails.
Marketing emails should include an unsubscribe mechanism where required.
After unsubscribing from marketing communications, you may still receive necessary transactional messages concerning active or previous purchases.
🧸 16. Children's Privacy
Qanveris™ is intended for general consumer shopping and is not designed specifically for children under the age of 13.
We do not knowingly seek to collect personal information directly from children under 13.
If you believe that a child has submitted personal information to us without appropriate authorization, please contact:
service@qanveris.com
We will review the matter and take appropriate action where required.
🌍 17. International Data Processing
Because our website, ecommerce technology, payment providers, fulfillment services, shipping providers, or other service partners may operate internationally, personal information may be processed in a country or region other than the one in which you live.
Privacy and data protection laws may differ between jurisdictions.
Where required, we take reasonable steps to handle international processing in accordance with applicable legal requirements.
⚖️ 18. Legal and Regulatory Disclosures
We may disclose personal information where reasonably necessary to:
Comply with applicable law
Respond to valid legal requests
Protect our rights
Protect customers
Prevent fraud
Investigate unlawful activity
Enforce our agreements or policies
Protect the security of our Services
Where legally permitted and appropriate, we aim to limit disclosure to information relevant to the applicable request.
🏢 19. Business Transfers
If all or part of the business is involved in a legitimate merger, acquisition, restructuring, financing, sale, or transfer of assets, personal information may be transferred as part of that transaction where permitted by law.
Any successor handling personal information would remain subject to applicable legal requirements concerning that data.
🚨 20. Data Incidents
If we become aware of a security incident involving personal information, we will investigate and respond based on:
The nature of the incident
The information involved
Potential risks to affected individuals
Applicable legal notification requirements
Where notification is legally required, affected individuals and relevant authorities will be notified within the timeframe required by applicable law.
We do not promise a universal fixed notification period where different laws may impose different requirements.
📬 21. Privacy Requests
To request access, correction, deletion, or other privacy rights that may apply to you, contact:
Email: service@qanveris.com
Please include sufficient information for us to understand your request.
For security purposes, we may need to verify that the request is being made by the person to whom the information relates or by an appropriately authorized representative. We will respond in accordance with applicable privacy law.
🔄 22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our business practices
Website functionality
Service providers
Data processing activities
Legal or regulatory requirements
The current version will be posted on this page. Where appropriate, the Last Updated date will be revised when material changes are made.
📞 23. Contact Us
If you have questions about this Privacy Policy or how Qanveris™ handles personal information, please contact us:
Email: service@qanveris.com
Phone: +86 18158531525
Business Hours: 9:00 AM – 10:00 PM
🏢 Company Information
Qanveris™ is owned and operated by Hangzhou Xinxin Culture Media Co., Ltd.
Brand: Qanveris™
Company Name: Hangzhou Xinxin Culture Media Co., Ltd.
Unified Social Credit Code: 91330109MAKD7Q0JXM
Legal Representative: Liu Shulin
Company Address: Room 303, Building 2, Tongjin Yundongcheng, Shushan Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Company Phone: +86 18158531525
Company Email: service@qanveris.com
Business Hours: 9:00 AM – 10:00 PM