📬 Contact Us

🤝 We’re Here to Help

If you have a question about a product, need assistance with an existing order, or would like help with shipping, returns, or other store-related matters, our customer support team is available to assist you.

We aim to make it easy to reach us whenever you need support with your Qanveris™ purchase.

📧 Email Support

service@qanveris.com

Email is the recommended way to contact us for:

Product questions
Order assistance
Shipping questions
Return or refund requests
Order changes or cancellations
General customer service inquiries

If your message relates to an existing order, please include your order number so our team can review your request more efficiently.

For product-related issues, photos or videos may also be helpful where relevant.

📞 Phone Support

+86 18158531525

You may contact our customer service team by phone during our regular business hours.

For order-related inquiries, please have your order number available when contacting us.

📍 Business Address

Hangzhou Xinxin Culture Media Co., Ltd.
Room 303, Building 2, Tongjin Yundongcheng
Shushan Subdistrict, Xiaoshan District
Hangzhou, Zhejiang, China

Please note: Our business registration address should not automatically be used as a product return address.

If you need to return a product, please contact service@qanveris.com first. Once your return request is reviewed and approved, our customer support team will provide the applicable return instructions and return address.

Please do not send a return without receiving return instructions from us first.

⏰ Customer Support Hours

9:00 AM – 10:00 PM

Our team reviews customer inquiries during these hours and aims to respond as promptly as reasonably possible.

Messages received outside normal support hours may be reviewed during the next available customer service period.

📦 Already Placed an Order?

To help us locate your purchase and assist you more efficiently, please include the following information when contacting us:

Your order number
The name used when placing the order
The email address associated with the order
A brief description of your question or issue
Photos or videos where relevant to a product issue

Providing complete information can help reduce unnecessary back-and-forth and allow our team to better understand your request.

🚚 Order, Shipping & Delivery Support

If you have questions about your shipment, please contact us at:

service@qanveris.com

When contacting us about delivery or tracking, please include your order number and any relevant tracking information available to you.

If your tracking information has not updated for an extended period, or you believe your package may be delayed or lost, please contact us so our team can review the situation and provide appropriate assistance.

🔄 Returns & Refunds

For return or refund assistance, please contact:

service@qanveris.com

Please include your order number, the product involved, the reason for your request, and supporting photos or videos where relevant.

Returns should only be sent after receiving the applicable return instructions from Qanveris™ customer support.

For full eligibility requirements, return shipping responsibilities, applicable return windows, and refund processing details, please review our Return & Refund Policy.

🌷 Need Help With a Product?

If you have a question before purchasing, feel free to contact us.

We can assist with questions relating to:

Product dimensions
Materials listed on the product page
Color or finish information
Product use
Order availability
General product details

We encourage customers to review the relevant product page before placing an order and to contact us if any important detail remains unclear.

✨ Stay in Touch With Qanveris™

We value clear communication and want customers to know how to reach the business responsible for their purchase.

Whether you are considering a Qanveris™ product or already have an order with us, our team is available to help with reasonable questions relating to your shopping experience.

Email: service@qanveris.com
Phone: +86 18158531525
Business Hours: 9:00 AM – 10:00 PM

Thank you for choosing Qanveris™.